Contact Us

Order Status

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For Fastest Service

Order Status
  • Check your online order status here. Please have your order number handy.
  • If you did not receive your order confirmation email, please check your Spam or Junk folder.
  • If you are unable to log in, please email us here.

Returns

To request a return:

  1. Obtain a Return Merchandise Authorization (RMA) number before sending your return. Start your return process here.
  2. Include your RMA number with your return to ensure efficient processing.

International Returns:

Please contact our customer service team here to initiate your return and receive further instructions.


Return Status

Customers with an Account:

Manage your account and check your return status here.

Customers without an Account:

Check your return status here.


For all other Inquiries

Email Us (24/7):

Contact our customer service team here.

Call Us (Monday - Friday, 9:00 AM - 5:00 PM ET):

Toll-Free (U.S.): 1-800-PARFUMS (727-3867)
Outside the U.S.: 631-582-5204

Mailing Address (Corporate Headquarters):

FragranceNet.com, Inc.
900 Grand Blvd.
Deer Park, NY 11729