Soporte al cliente

Política de devoluciones

• Puede devolver cualquier artículo sin abrir (excepto productos para el cuidado de la piel, el cabello y el maquillaje) en su estado original, incluyendo el embalaje original y el albarán, dentro de los 30 días posteriores a la recepción para obtener un reembolso completo, menos los gastos de envío.
• Por motivos de salud y seguridad, no ofrecemos reembolsos ni cambios en productos para el cuidado de la piel, el cabello ni el maquillaje. Por favor, elija con cuidado.
• Los gastos de envío incurridos por la devolución de artículos no son reembolsables a menos que la devolución se deba a un error por nuestra parte.
• FragranceNet.com Se reserva el derecho de denegar devoluciones, reembolsos o cambios en casos de sospecha de fraude, abuso o mal uso de la política de devoluciones.

How to Return:

For Items Purchased Online:

1. Obtain a Return Merchandise Authorization (RMA) number before sending your return. You can start your return process aquí.
2. Ensure your RMA number is included with your return to ensure efficient processing.
3. Once your return is approved, we'll issue a Return Merchandise Authorization (RMA) number along with a prepaid return label. For added convenience, you can also choose to use a QR code at a participating UPS Store—no printer required.

Will you mail me a return label?
To ensure faster processing and reduce delays, we don't mail physical return labels. After your return is authorized, you'll receive an RMA number and a prepaid return label digitally, or you may use a QR code at a UPS Store to complete your return.

For Items Purchased in Stores:
Items purchased at a FragranceNet.com retail store can be returned to any FragranceNet.com store location. Click aquí to find a store near you.

International Returns:
Please contact our customer service team aquí to initiate your return and receive further instructions.

Return Address:
FragranceNet.com
Returns Department
900 Grand Blvd.
Deer Park, NY 11729 USA

Important Return Guidelines

• All returns must be shipped using a trackable courier service such as UPS, FedEx, or USPS with Delivery Confirmation.
• FragranceNet.com is not responsible for packages that are not received and cannot be tracked. The responsibility lies solely with the shipper.
• If your package is returned to us as "refused," "unclaimed," or "undeliverable," your account will be credited accordingly.

Processing Time:

• Please allow up to 14 business days from the date we receive your return to process your refund or exchange.

Customers with an Account:
You can go online at any time to manage your account aquí here and confirm the status of your return.

Customers without an Account:
You can confirm the status of your return aquí.

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Cancel Your Order

Existe un breve período de tiempo después de realizar su pedido durante el cual se pueden procesar las cancelaciones. Simplemente vaya a nuestra página de estado del pedido.aquí, enter in your order information, and click "Request Cancellation" at the top.

How long is the cancellation window?
The cancellation window varies depending on the time that your order was placed.

What happens if the cancellation window has passed?
If the cancellation window has passed, your order may already be in processing or fulfillment. In such cases:
We recommend reviewing our return or exchange policy once the item has been delivered.

Why is there a limited cancellation window?
The limited window allows us to maintain efficient operations and ensures timely delivery for all our customers. Once an order enters the processing phase, it's often difficult to halt production and/or shipments.

Claims

You must notify us within 15 days from the date of your order if you have not received your package.

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