Soporte al cliente

We honor your rights under the Virginia Consumer Data Protection Act (“VCDPA”), California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”) and other similar U.S. state privacy laws. This Notice supplements our política de privacidad and is also incorporated into our Terms of Use and applies to all visitors, users, and others who are residents of California or residents of U.S. states with privacy laws similar to the CCPA and CPRA ("consumers" or "you"). Along with information on the data we collect, this policy explains your rights by law and has instructions and contact information to help you exercise these rights.

Información que recopilamos:

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from a state privacy law's scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA); or
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA) or the Gramm-Leach-Bliley Act (GLBA).

In particular, we have collected the following categories of personal information from our customers within the last twelve (12) months:

Categoría	Ejemplos	Coleccionado
A. Identificadores.	Un nombre real, dirección, identificador personal único, identificador en línea, dirección de protocolo de Internet, dirección de correo electrónico, nombre de cuenta, número de licencia de conducir u otros identificadores similares.	SÍ
B. Información personal, incluida la información de contacto.	Un nombre, firma, dirección, número de teléfono, número de tarjeta de crédito u otros identificadores similares..	SÍ
C. Características personales o características de clasificación protegidas según la ley de California o la ley federal..	Edad (40 años o más), género u otros identificadores similares.	SÍ
D. Información comercial.	Registros de productos o servicios comprados, obtenidos o considerados, u otros historiales o tendencias de compra o consumo..	SÍ
E. Información biométrica.	Características genéticas, fisiológicas, conductuales y biológicas, o patrones de actividad utilizados para extraer una plantilla u otro identificador o información de identificación, como huellas dactilares, huellas faciales y de voz, escaneos de iris o retina, pulsaciones de teclas, marcha u otros patrones físicos, y datos de sueño, salud o ejercicio..	NO
F. Actividad en Internet u otra red similar.	Historial de navegación, historial de búsqueda, información sobre la interacción de un consumidor con un sitio web, aplicación o anuncio..	SÍ
G. Datos de geolocalización.	Ubicación física o movimientos.	SÍ
H. Datos sensoriales.	Audio, electrónica, visual, térmica, olfativa o similar.	NO
I. Información profesional o relacionada con el empleo.	Historial laboral actual o anterior o evaluaciones de desempeño.	NO
J. Información educativa no pública (según la Ley de Derechos Educativos y Privacidad Familiar (20 U.S.C. Sección 1232g, 34 C.F.R. Parte 99)).	Registros educativos directamente relacionados con un estudiante, mantenidos por una institución educativa o una entidad que actúe en su nombre, tales como calificaciones, expedientes académicos, listas de clases, horarios de estudiantes, códigos de identificación de estudiantes, información financiera de estudiantes o registros disciplinarios de estudiantes..	NO
K. Inferencias extraídas de otra información personal.	Perfil que refleja las preferencias, características, tendencias psicológicas, predisposiciones, comportamiento, actitudes, inteligencia, habilidades y aptitudes de una persona..	SÍ

and, we have collected the following categories of sensitive personal information from our customers within the last twelve (12) months:

Categoría	Coleccionado
L. Número de seguro social, licencia de conducir, tarjeta de identificación estatal o número de pasaporte.	NO
M. Nombre de usuario, número de cuenta financiera, tarjeta de débito o tarjeta de crédito en combinación con cualquier código de seguridad o acceso, contraseña o credenciales requeridas que permitan el acceso a una cuenta..	SÍ
norte. Geolocalización precisa. Cualquier dato derivado de un dispositivo que se utilice o se pretenda utilizar para localizar a un consumidor dentro de un área geográfica igual o inferior al área de un círculo con un radio de 1850 pies, salvo lo dispuesto por la normativa..	NO
O. El origen racial o étnico del consumidor, sus creencias religiosas o filosóficas, o su afiliación sindical..	NO
P. El contenido de correo postal, correo electrónico y mensajes de texto que no estén dirigidos a nosotros..	NO
P. Datos genéticos.	NO
R. El procesamiento de información biométrica con el fin de identificar de forma unívoca a un consumidor..	NO
S. Información personal recopilada y analizada relativa a la salud de un consumidor.	NO
T. Información personal recopilada y analizada relativa a la vida sexual o la orientación sexual de un consumidor..	NO

Obtenemos las categorías de información personal enumeradas anteriormente de las siguientes categorías de fuentes.:

• Al crear una cuenta con nosotros o al realizar un pedido en nuestro sitio web..
• Cuando visite nuestro sitio web y utilice nuestros servicios.
• Cuando participas en nuestros foros, encuestas, concursos, sorteos, promociones, envíos de contenido, chats, tablones de anuncios, grupos de discusión, solicitudes de sugerencias y registros de membresía.
• Cuando usted informa de un problema con nuestro sitio web.
• Registros y copias de su correspondencia (incluyendo direcciones de correo electrónico), Si se comunica con nosotros, incluyendo correo electrónico, transcripciones de voz y chat.
• Sus consultas de búsqueda en nuestro sitio web.
• Cuando se comunica con cualquiera de nuestros departamentos, como servicio al cliente, ventas o servicios técnicos..
• Cuando utilizas ciertos métodos de pago.
• Empresas de publicidad y marketing de terceros.
• Proveedores de servicios, que nos ayudan a mantener y proporcionar el sitio web y los servicios..
• Proveedores de servicios que nos ayudan a ofrecer publicidad y a realizar un seguimiento de las interacciones de los clientes en nuestro sitio web y a través de anuncios..

Uso de la información personal:

Podemos utilizar o divulgar la información personal que recopilamos para uno o más de los siguientes fines.:

• Para que puedas crear una cuenta con nosotros.
• Para protegernos del mal uso de nuestros sitios web y de los pedidos fraudulentos..
• Para tramitar la devolución de los productos y el reembolso de los precios de compra..
• Para invitarle a que revise nuestros productos..
• Para recordarle cualquier proceso de compra que aún no haya completado..
• Para permitirle participar en las funciones interactivas de nuestro sitio web..
• Para proporcionarle nuestro sitio web, servicios y contenido, y para promover la estabilidad y seguridad de nuestro sitio web, servicios y contenido..
• Para proporcionarle información, productos o servicios y comunicarnos con usted sobre la información que solicite y responder a sus preguntas.. Esto incluye enviarle boletines informativos, correos electrónicos de marketing e informarle sobre nuestros productos, servicios y promociones, así como notificarle sobre los cambios en nuestro sitio web..
• Para comprender y conocer cómo funcionan y se venden nuestros productos, la efectividad de nuestras campañas de marketing, el efecto de nuestros sitios web y la experiencia general del usuario, y para mejorar en general nuestra estrategia de producto y el diseño de la experiencia del usuario..
• Para proporcionar ciertas funcionalidades en todo nuestro sitio web. (como por ejemplo, guardar su carrito cuando abandone nuestro sitio web.) incluyendo proporcionar una versión localizada del sitio web..
• Para que puedas personalizar el marketing directo que se te envía en función de tus preferencias/intereses..
• Para mostrarte recomendaciones personalizadas en nuestro sitio web basadas en estos datos. Cuando visitas nuestro sitio web, utilizamos cookies y tecnologías de seguimiento similares. (p. ej., "Píxeles") Nuestros proveedores de retargeting configuran estas cookies para rastrear qué productos ha visto o comprado en nuestro sitio web.. Utilizando esta información, podemos mostrarle ofertas individuales de productos en sitios web de terceros a través de nuestros proveedores de retargeting y analizar los resultados para mejorar aún más nuestros anuncios..
• Para generar perfiles de usuario, preferencias personales y tendencias de mercado a partir de algoritmos y procesamiento/análisis del lenguaje..
• Tal como se le describió al recopilar su información personal o según lo establecido en la ley de privacidad estatal de los Estados Unidos aplicable..

También podemos usar o divulgar la información personal que recopilamos para hacer valer y/o defender nuestros derechos y en la medida necesaria para cualquier disputa legal resultante; para realizar evaluaciones de riesgos, como investigaciones de debida diligencia; y para responder a solicitudes de las autoridades policiales y según lo exija la ley aplicable, una orden judicial o regulaciones gubernamentales; para evaluar una venta o transferencia de algunos o todos nuestros activos, entre los cuales se encuentra la información personal que tenemos sobre nuestros clientes..

No recopilaremos categorías adicionales de información personal ni utilizaremos la información personal que hemos recopilado para fines sustancialmente diferentes, no relacionados o incompatibles sin avisarle..

¿Cuánto tiempo conservamos su información personal?:

We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law. We dispose of the information we collect in accordance with our retention policies and procedures.

Divulgación de información personal:

Podemos divulgar su información personal a un tercero con fines comerciales.. Cuando divulgamos información personal con fines comerciales, celebramos un contrato que describe la finalidad y exige al destinatario que mantenga dicha información personal confidencial y que no la utilice para ningún otro fin que no sea el cumplimiento del contrato.. Compartimos su información personal con las siguientes categorías de terceros.:

• Proveedores de servicios (tales como servicios de TI y empresas de alojamiento web).
• compañías de tarjetas de crédito.
• Socios de marketing externos.
• Proveedores de servicios externos.
• Empresas de análisis.
• Socios de publicidad y marketing.
• Transportistas.
• FragranceNet.com's Afiliados como parte de un proceso interno y colaborativo del grupo..

Divulgación de información personal con fines comerciales: En los últimos doce (12) meses, hemos divulgado las siguientes categorías de información personal con fines comerciales.:

Divulgamos su información personal con fines comerciales a las siguientes categorías de terceros.:

• Proveedores de servicios (incluyendo servicios de TI y empresas de alojamiento web.).
• Proveedores de servicios externos.
• compañías de tarjetas de crédito.
• Socios de marketing externos.
• Socios de publicidad y marketing.
• Empresas de análisis.
• Transportistas.
• FragranceNet.com's Affiliates como parte de un proceso interno y colaborativo, según sea necesario..

Venta y compartición de información personal:

We do not sell your data. In the preceding twelve (12) months, we have shared the following types of personal information to other companies:

- Basic Identifying Information with businesses, service providers, and third parties, such as advertising networks, analytics and social media networks.

- Device Information and Other Unique Identifiers with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.

- Internet or Other Network Activity with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.

- Approximate Geolocation Data with businesses, service providers, and third parties such as advertising networks, analytics, and social media.

- Payment Information with businesses and service providers who process payments.

- We disclose Commercial Information with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.

- User Content with businesses and service providers who help administer our programs, such as site and product review networks.

- Audio and Visual Information with businesses and service providers who help administer fraud prevention services.

- Inferences with businesses and service providers who help administer marketing and personalization

Venta y compartición de información personal sensible:

We do not sell or share your sensitive personal information. In the preceding twelve (12) months, we have not sold or shared any sensitive personal information with third parties.

Sus derechos y opciones:

California and Virginia Privacy Law provide consumers with specific rights regarding their personal information. This section describes those rights and explains how to exercise them.

Access to Specific Information and Data Portability Rights: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting, selling or sharing that personal information.
• The categories of third parties to whom we disclose personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• 1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• 2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• 3. Debug products to identify and repair errors that impair existing intended functionality.
• 4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• 5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• 6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• 7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• 8. Comply with a legal obligation.
• 9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Optar por no participar en la venta de información personal.

We do not sell your personal information to third parties.

Desactivar la publicidad personalizada.

You may opt-out of being tracked online by certain companies who are listed at https://www.aboutads.info/ or https://www.networkadvertising.org and you may also learn more about online behavioral advertising at such websites. After withdrawing your consent at any of the mentioned websites, you will still receive generic advertisements, but advertisements will not be delivered to you based upon the data possessed by those companies from whom you have opted-out. You may also opt out of tracking by our partner Criteo, who helps us to personalize your experience and advertise to you across platforms after you've interacted with our website or other content across the web. To withdraw your consent from Criteo, please visit them at https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers/. These opt-out processes rely upon an opt-out cookie for each browser and each device, so if you delete your cookies or use a different computer, you will have to repeat this process. We do not respond to or honor "do not track" (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.

Exclusión voluntaria de la elaboración de perfiles para efectos legales o similares de importancia.

We currently do not use your personal information for these purposes.

Confirm Whether or Not We are Processing your Personal Information.You have the right to request that we disclose to you whether or not we are processing your personal information.

Access to Portable Data. You have the right to request that we provide to you a copy of any personal information that you have previously provided to us in, to the extent technically feasible, a portable readily usable format.

Correction Request Rights.You have the right to request that we correct inaccuracies in your personal information, subject to certain exceptions.

Exercising Your Rights: Para ejercer los derechos de acceso, portabilidad de datos y eliminación descritos anteriormente, envíenos una solicitud verificable del consumidor por cualquiera de los siguientes medios::

• Llámenos al 1-800-PARFUMS (727-3867)
• Envíenos un correo electrónico a [email protected]

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request

Response Timing and Format: We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to forty-five (45) days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. Unless permitted by the applicable law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Right to Appeal. According to Virginia law, if we refuse to take action on your verifiable consumer request you can appeal the request by emailing: [email protected]. We endeavor to respond to your appeal within sixty (60) days of its receipt. In our response, we shall provide you with an explanation of any action taken or not taken in response to your appeal, including a written explanation of the reasons for the decisions

NOTICE OF FINANCIAL INCENTIVES & NON-DISCRIMINATION/BONA FIDE LOYALTY PROGRAM

If you are a California or Colorado resident participating in our loyalty program or promotional marketing offers, this may apply to you:

We offer our customers certain programs and opportunities, as described below, which provide certain perks such as rewards and exclusive offers. When you sign up for one of these programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our programs involve the collection of personal information and offering of certain benefits, they might be interpreted as a “bona fide loyalty program” under Colorado law or a “financial incentive” program under California law. Generally, we do not assign monetary or other value to personal information. However, in the context of a “financial incentive” under California law, the value of your personal information to us is related to the purchases you make as a result of the offers or benefits that you receive by participating in one of the below programs, which value varies based on the product(s) you purchase and the extent to which you use those offers or benefits on future purchases from us. Such value must also be measured in conjunction with any expenses we incur, including but not limited to, the discounted or free products or services, or other benefits that you obtain or that are provided as part of the incentives, as well as the expense related to offering those products, services, and benefits to you as a participant. For example, a $10.00 discount will vary in value depending on the product(s) purchased by you.

Loyalty Program

We offer our customers a loyalty program, the Purpl Rewards Loyalty Program (the "Program"), that provides certain rewards and benefits, such as discounts on purchases, shipping upgrades, and free products or samples. You can sign up for the Program by registering for a free FragranceNet.com account on our website at FragranceNet.com or via our mobile application. When you sign up for the Program, we ask you to provide your name and email address. You may also optionally provide your birthday information, zip code and/or mobile telephone number. The purpose of the Program is to encourage repeat business with FragranceNet.com and to enhance your shopping experience. We will never discriminate against you if you choose to exercise any of the privacy rights described in this Privacy Policy.

You may cancel your participation in the Program at any time by contacting our customer service team by email at [email protected] or by telephone at 1-800-PARFUMS (727-3867), Monday through Friday during the hours of 9:00 am and 5:00 pm Eastern Time. Visit Purpl Rewards Terms and Conditions for complete details.

We do not collect any personal data or sensitive data through our Program that will be sold or processed for targeted advertising, nor will any third parties (as defined by applicable law) receive any personal data collected through the Program. We do share some of the personal data collected through the Program with our service providers, including our email, SMS and platform providers, solely to provide the services and benefits under the Program. As defined by applicable state law, the Program does not have any benefits that are provided by a Program partner, nor does any Program benefit require the processing of personal data for sale or targeted advertising. If a customer exercises its right to delete its personal data and it impacts such customer’s Program membership and/or the ability to receive any Program benefit, we shall notify the customer in accordance with applicable state law. For example, a FragranceNet.com account is required for participation in the Program and an email address is required to create and maintain a FragranceNet.com account. If you decide to delete your email address, you will no longer have a FragranceNet.com account and we will no longer be able to provide you with any benefits under the Program as you would no longer be able participate in the Program without a FragranceNet.com account.

Promotional Marketing

We offer our customers the opportunity to sign up for special offers and promotions (collectively, the "Promotions"), such as discounts on purchases or free shipping. You can sign up for the Promotions on our website at FragranceNet.com or via our mobile application. When you sign up for the Promotions, we ask you to provide your email address and/or mobile telephone number.

At any time, you may opt out of future Promotions offered (i) by email by clicking the unsubscribe link in the Promotions email that you receive from us and (ii) by text message to your mobile telephone number by texting STOP to cancel.

Changes to This Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

Si tiene alguna pregunta o comentario sobre este Aviso, las formas en que la Compañía recopila y utiliza su información descrita en el presente documento, sus opciones y derechos con respecto a dicho uso, o si desea ejercer sus derechos conforme a la legislación estadounidense aplicable. leyes estatales de privacidad, no dude en contactarnos en:

• Teléfono: 1-800-PARFUMS (727-3867)
• Correo electrónico: [email protected]
• Dirección postal:

FragranceNet.com

900 Grand Blvd.

Deer Park, NY 11729

Attn: General Counsel

Fecha de entrada en vigor: 1 de enero de 2020

Última actualización: 14 de mayo de 2024